Privacy Policy

CAKE CITY – PRIVACY POLICY
At Cake City, accessible through https://cakecity.co.ke/, one of our main priorities is the privacy
of our visitors. This Privacy Policy document contains types of information that is collected and
recorded by Cake City and how we use it. If you have additional questions or require more
information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with
regards to the information that they share and/or collect on the Website. This policy is not
applicable to any information collected offline or via channels other than this website.

1. Our Privacy Policy
1.1 The aim of our privacy policy is to inform you of your rights and how we collect and
process any information of you, whether collected or if you have provided.

1.2 We are committed to protecting your privacy and except in the circumstances below, we
do not share, sell, or disclose to a third party, any information collected through our website
or otherwise.

2. Consent
2.1 By using this website, you hereby consent to our Privacy Policy and agree to its terms. If
you do not agree to this policy, please do not use our website.

2.2 Your continued use of the website following the posting of changes to this policy will be
deemed your acceptance of those changes.

3. Information we collect
3.1 We collect personal identification information from users in a variety of ways, including,
but not limited to, when users visit our site, register an account on the website, and in
connection with other activities, services, features, or resources we make available on our
website. Users may be asked for, as appropriate, any contact information such as name,
email address, telephone number and mailing address. Users may, however, visit our
website anonymously. We will collect personal identification information from users only
if they voluntarily submit such information to us. Users can always refuse to supply
personally identification information, except that it may prevent them from engaging in
certain website related activities.

3.2 If you contact us directly, we may receive additional information about you such as your
name, email address, phone number, the contents of the message and/or attachments you
may send us, and any other information you may choose to provide.

4. Log Files
Cake City follows a standard procedure of using log files. These files log visitors when they visit
websites. All hosting companies do this and a part of hosting services’ analytics. The information
collected by log files include internet protocol (IP) addresses, browser type, Internet Service
Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These
are not linked to any information that is personally identifiable. The purpose of the information is
for analyzing trends, administering the site, tracking users’ movement on the website, and
gathering demographic information.

5. How we use your information
We use the information we collect in various ways, including:
 To respond to your customer service requests and support needs more efficiently.
 To improve customer service
 To personalize user experience
 To understand how our users as a group use the services and resources provided on our
website.
 To provide, operate, and maintain our website
 To improve, personalize, and expand our website
 To develop new products, services, features, and functionality
 To communicate with you, either directly or through one of our partners, including for
customer service, to provide you with updates and other information relating to the website,
and for marketing and promotional purposes.
 To send you emails. We may use the email address to send User information and updates
pertaining to their order. It may also be used to respond to their inquiries, questions, and/or
other requests.
 To find and prevent fraud
 For contact tracing in line with the COVID-19 restrictions

6. How do we protect your information?
6.1 We adopt appropriate data collection, storage, and processing practices and security
measures to protect against unauthorized access, alteration, disclosure, or destruction of
your personal information, username, password, transaction information, and data stored
on our website.
6.2 We do not share you information with any individual or organization. We do not sell, trade,
or otherwise transfer to outside parties your personally identifiable information. This does
not include trusted third parties who assist us in operating our website, conducting our
business, or servicing you, so long as those parties agree to keep this information
confidential. We may also release your information when we believe release is appropriate
to comply with the law, enforce our site policies, or protect ours or others’ rights, property,
or safety. However, non-personally identifiable visitor information may be provided to
other parties for marketing, advertising, or other uses.

7. Cookies and Web Beacons
7.1 Like any other website, Cake City uses ‘cookies’. These cookies are used to store
information including visitors’ preferences, and the pages on the website that the visitor
accessed or visited. The information is used to optimize the users’ experience by
customizing our web page content based on visitors’ browser type, browsing activity,
geographical information and/or other information.
7.2 Users may choose to set their web browser to refuse cookies, or to alert you when cookies
are being sent. If they do so, note that some parts of the website may not function properly.

8. Third party websites
8.1 Users may find advertising or other content on our website that link to the sites and services
of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do
not control the content or links that appear on these sites and are not responsible for the
practices employed by websites linked to or from our website. In addition, these sites or
services, including their content and links, may be constantly changing. These sites and
services may have their own privacy policies and customer service policies. Browsing and
interaction on any other website, including websites which have a link to our website, is
subject to that website’s own terms and policies.
8.2 We therefore have no responsibility or liability for the content and activities of these linked
sites. You hereby indemnify and hold us harmless in the event that a third-party company
uses your information in contradiction to the Data Protection Act. Nonetheless, we seek
to protect the integrity of our site and welcome any feedback about these sites. We
recommend that you always read the privacy and security notices on these websites.

9. Advertising
Ads appearing on our site may be delivered to users by advertising partners, who may set cookies.
These cookies allow the ad server to recognize your computer each time they send you an online
advertisement to compile non-personal identification information about you or others who use
your computer. This information allows ad networks to, among other things, deliver targeted
advertisements that they believe will be of most interest to you. This privacy policy does not cover
the use of cookies by any advertisers.

10. Google Adsense
Some of the ads may be served by Google. Google’s use of the DART cookie enables it to serve
ads to users based on their visit to our website and other sites on the Internet. DART uses “nonpersonally identifiable information” and does NOT track personal information about you, such as
your name, email address, physical address, etc.

11. Re-marketing
You hereby consent to our company using third parties to re-market services by allowing us to
provide advertisements of our products or services.

12. Access to personal information
12.1 At any time, you may review or update personal information by either amending
your details in your account or contacting us.
12.2 Any request for the removal or amendment of information may be directed to our
information officer who will ensure that your information is removed or updated on our
database.
12.3 It however, remains your responsibility to inform us of any information that must
be updated or removed. If you have any questions regarding this, please contact us in the
“Contact Us” section on the Website. Alternatively, send an email to [email protected]

13. Children’s Information
13.1 Another part of our priority is adding protection for children while using the
internet. Cake City does not knowingly collect any Personal Identifiable Information from
children or minores under the age of 18. If you think that your child provided this kind of
information on our website, we strongly encourage you to contact us immediately and we
will do our best efforts to promptly remove such information from our records.
13.2 We however collect information of all users of our website and cannot guarantee
that the information of a minor will not be collected in terms of this privacy policy. We
encourage parents and guardians to observe, participate in, and/or monitor and guide their
children online activity.

14. Data Retention
Except as otherwise mentioned in this privacy notice, we keep your personal information only for
as long as required by us:
 to provide you with the services you have requested.
 to comply with laws, including for the period demanded by our tax authorities.
 to support a claim or defense in court.

15. Changes in this Privacy Statement
15.1 If we decide to change our privacy policy, we will post those changes to this privacy
statement on the homepage and other places we deem appropriate so that you are aware of
what information we collect, how we use it, and under what circumstances, if any, we
disclose it.
15.2 We reserve the right to modify this privacy statement at any time, so please review
it periodically. If we make material changes to this policy, we will notify you here, by
email, or by means of a notice on our home page.

16. Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with
this site, please contact us in the “Contact Us” section on the Website. Alternatively, send an email
to [email protected].