Shipping Policy for Cake City

Thank you for choosing Cake City! We’re excited to deliver your delicious treats. Please take a moment to review our shipping policy:

Shipping Timeline

At Cake City, we strive to ensure that your cakes are delivered at your requested time. Our team works diligently to prepare and ship each order with care. However, please note that delivery times may be subject to minor delays due to traffic conditions or unforeseen circumstances.

Delivery Windows

  • Requested Delivery Time: When placing your order, you can select your preferred delivery time. We will do our best to meet this request.
  • Potential Delays: While we aim to arrive on schedule, we kindly ask for your understanding in case of slight delays (typically no more than 15 minutes) caused by traffic or other factors.

Delivery Areas

We currently deliver to locations within Nairobi only. If you have questions about our delivery coverage, please contact us.

Order Tracking

Once your order is on its way, you will receive a confirmation email with tracking information. This will allow you to stay updated on the status of your delivery.

Contact Us

For any inquiries regarding your order or delivery, feel free to reach out to our customer service team at [email protected] or [email protected]

Thank you for your understanding and support! We can’t wait for you to enjoy your cake from Cake City.